Privacy Policy

At Azorean Keys, we are committed to protecting your privacy and ensuring your personal data is handled in a safe, transparent, and serene manner, aligned with the General Data Protection Regulation (GDPR).

1. Data Collection

We collect personal information when you book a stay, contact us, or use our online check-in service. This includes:

• Name, email address, phone number, and payment details.
• Passport or ID card information (mandatory under Portuguese Law for all foreign and national guests).

2. How We Use Your Data

Your data is exclusively used to:

• Process and confirm your accommodation bookings.
• Provide customer support and share access instructions before and during your stay.
• Comply with legal obligations in Portugal, specifically the mandatory reporting of guest arrivals to the Immigration and Borders Service (SIBA).
• Process payments securely.

3. Data Protection & Sharing

We do not sell, rent, or trade your personal information. Your data is only shared with trusted third parties necessary for our operations, such as:

• Secure payment gateways.
• Portuguese legal authorities (SIBA) as required by law.
• Property management software used strictly for internal reservation management.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal tax and regulatory requirements in Portugal.

5. Your Rights

Under the GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your data (subject to our legal obligations to retain certain records).
• Opt-out of any marketing communications at any time.

To exercise any of these rights, please contact our team at geral@azoreankeys.pt / bookings@azoreankeys.com.